The 90-day trial
Wear HOURS. every morning for 90 days. If your under-eye area hasn't changed, send it back for a full refund.
- 90 days from the day it arrives
- No photos, no forms, no proof
- Keep it or return it. Your call.
No. There is no video to film and no portal to fight. You decide, we refund.
None. No restocking fee, and return shipping is on us.
Returns & refunds
Email our support team and we'll send a prepaid label.
- Return shipping is on us
- Send it back in its original box
Within 14 days of the device reaching us, back to your original payment method.
If it hasn't shipped yet, email support and we'll switch it.
Once it arrives, your 90-day trial still applies.
Email support with a photo and we'll replace it right away, at no cost to you.
Your order
Pick your color, add to cart, and check out.
Your first order includes the full-size Eye Serum, free.
Reach out to support as soon as you can. If it hasn't shipped, we'll change or cancel it for you.
A full-size serum, free with your first order. It's the finishing layer, applied after your session, never under the device.
- The device works on its own
- The 90-day guarantee covers the device alone
Payment & pricing
- All major credit and debit cards
- The express checkout options shown at checkout
- Your FSA or HSA
Yes, from day one. At checkout, the Truemed option emails you a Letter of Medical Necessity, so you can use pre-tax health dollars.
No. HOURS. is $249 once. No autoship, no consumables to reorder, nothing to maintain.
No. Founders pricing is locked at $249, and stays $249. We don't run sales or BOGO.
Shipping & delivery
Across the United States. We're US-only for now.
- Processing: 24 to 48 hours
- Delivery: 4 to 7 days, depending on where you are
You get a tracking link as soon as it ships.
- Standard: free
- Premium ($4.99): faster, prioritized, and extra protected in transit
Both options appear at checkout before you pay.
Not yet. We're growing fast across the United States, with Canada and the UK coming very soon.
The device
An at-home light device made for the eye area, and nothing else.
- Pure red and near-infrared LED light
- 8 minutes a day, hands-free
- A built-in eye shield
- No needles, no current, no heat
Red (633nm) and near-infrared (830nm) light, measured at the skin, over the thinnest skin on your face. Three stages we call the Compound Hours:
- Drain: the morning puffiness settles
- Return: the skin rebuilds its own support
- Signal: the area reads rested
No. It's light only. No current, no gel, no zap, nothing that pulls or stings the skin.
- The HOURS. device with built-in eye shield
- A removable controller
- A USB-C charging cable
- A short start guide
No. Turn it on and go. Nothing to pair, nothing to update.
Battery & charging
A full charge gives you up to 30 sessions, about a month of daily use. It runs on a rechargeable lithium-ion battery.
About 2 hours from empty, over USB-C. A short top-up adds several sessions, so you're rarely waiting on it.
Using it & results
Once a day, on clean dry skin.
- Rest it on the bone around your eyes, both at once
- No pressure on the eyelid
- 8 minutes, then it stops on its own
- Week 1: mornings look less puffy
- Weeks 2 to 6: fine lines and crow's-feet look softer
- Months 2 to 3: the area reads rested, even after a short night
Some skin takes longer, up to six or seven months. That's why you get 90 days to decide.
Yes. Use it on clean dry skin, then apply your serum or cream after the session, never under the device.
It's a daily ritual, not a one-and-done. The look holds while you keep it up, the same 8 minutes year after year.
Results, honestly
Here is the honest line. HOURS. softens the structural shadow: puffiness, thin-skin translucency, and the crow's-feet look.
It does not change pigment or true vascular dark circles. That belongs to lasers and topicals, and we won't pretend otherwise.
No. Nothing is injected and nothing is frozen. It cares for the tired-looking shadow, not the lines you've earned.
Safety & who it's for
The eye shield is built in, so the light stays off the eye by design. Hands-free, pure LED, with no heat.
Anyone bothered by a tired-looking eye area. It's built for the under-eye zone that full-face masks skip.
Nothing is absorbed, injected, or medicated. It's light over the skin. Even so, check with your doctor first.
Yes. We publish our measured dose and safe-use guidance for every skin tone. The light works on structural shadow and never targets melanin.
See your doctor first for anything medical, like thyroid, allergies, or sinuses. HOURS. is for the morning ritual, not a substitute for medical care.
Warranty & durability
- The LED module, the battery, and manufacturing defects
- A replaceable controller, so one part never ends the device
It does not cover accidental damage like drops or water.
Email support. If it's covered by the 5-year warranty, we repair or replace it.
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